Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Troubleshooting credentials problems with Snowball Edge

Use the following topics to help you resolve credentials issues with the Snowball Edge device.

Unable to locate Amazon CLI credentials for Snowball Edge

If you're communicating with the Amazon Snowball Edge device through the Amazon S3 interface using the Amazon CLI, you might encounter an error message that says Unable to locate credentials. You can configure credentials by running "aws configure".

Action to take

Configure the Amazon Web Services credentials that the Amazon CLI uses to run commands for you. For more information, see Configuring the Amazon CLI in the Amazon Command Line Interface User Guide.

Troubleshooting Snowball Edge error message: Check Your Secret Access Key and Signing

When using the Amazon S3 interface to transfer data to a Snowball Edge, you might encounter the following error message.

An error occurred (SignatureDoesNotMatch) when calling the CreateMultipartUpload operation: The request signature we calculated does not match the signature you provided. 
Check your Amazon secret access key and signing method. For more details go to:
http://docs.aws.amazon.com/AmazonS3/latest/dev/RESTAuthentication.html#ConstructingTheAuthenticationHeader 

Action to take

Get your credentials from the Snowball Edge client. For more information, see Getting credentials for a Snowball Edge.