Returning the Snowball Edge Device
The prepaid shipping information on the E Ink display contains the address to return the Amazon Snowball Edge device. For information about with which carrier to return the device, see Shipping Carriers.
Note
Once you return the Snow device for import into Amazon S3, Amazon will start ingestion of the data after ensuring the device has not been tampered with and that the device is healthy. In case you do not want the data on the device to be ingested to your destination S3 bucket, you can request to cancel the Snow job. If you cancel the job, we will skip the data transfer and securely erase the device following the established processes. We are not able to hold a device containing your data at our facilities due to our strict chain of custody and operating procedures.
The device is delivered to an Amazon sorting facility and forwarded to the Amazon data center. The carrier automatically provides a tracking number for your job to the Amazon Snow Family Management Console. You can access the tracking number and a link to the carrier's tracking website by viewing the job's status details in the console or by making calls to the job management API.
You can track the status changes of your job through the Amazon Snow Family Management Console as Amazon processes the device. You can use Amazon SNS notifications if you selected that option during job creation, or you can make calls to the job management API. For more information about this API, see Amazon Snowball API Reference.
The final status values include when the Amazon Snowball Edge device has been received by Amazon, when data import begins, and when the job is completed.
Preparing an Amazon Snowball Edge device for shipping
The following explains how to prepare an Amazon Snowball Edge device and ship it back to Amazon.
To prepare an Amazon Snowball Edge device for shipping
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Disconnect and stow the power cable in the cable nook on top of the Amazon Snowball Edge device.
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Close the doors on the back, top, and front of the Amazon Snowball Edge device. Press in until you hear and feel them click.
You don't need to pack the Amazon Snowball Edge device in a container, because the device itself is its own physically rugged shipping container. The E Ink display on the top of the Amazon Snowball Edge device displays the return shipping information when the device is turned off.
Job-Type Specific Consideration
Important
If you are importing data, don't delete your local copies of the transferred data until the import to Amazon S3 is successful at the end of the process, and you can verify the results of the data transfer.