Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Using Amazon Web Services Support self-service runbooks

This section describes how to use some of the self-service automations created by the Amazon Web Services Support team. These automations help you manage your Amazon resources.

Support Automation Workflows

Support Automation Workflows (SAW) are automation runbooks written and maintained by the Amazon Web Services Support team. These runbooks help you troubleshoot common issues with your Amazon resources, proactively monitor and identify network issues, collect and analyze logs, and more.

SAW runbooks use the AWSSupport prefix. For example, AWSSupport-ActivateWindowsWithAmazonLicense.

Additionally, customers with Business Support+ and higher Amazon Support plans also have access to runbooks that use the AWSPremiumSupport prefix. For example, AWSPremiumSupport-TroubleshootEC2DiskUsage.

To learn more about Amazon Web Services Support, see Getting started with Amazon Web Services Support.