Rule - Amazon Transcribe
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Rule

A rule is a set of criteria that you can specify to flag an attribute in your Call Analytics output. Rules define a Call Analytics category.

Rules can include these parameters: InterruptionFilter, NonTalkTimeFilter, SentimentFilter, and TranscriptFilter.

To learn more about Call Analytics rules and categories, see Creating categories for post-call transcriptions and Creating categories for real-time transcriptions.

To learn more about Call Analytics, see Analyzing call center audio with Call Analytics.

Contents

Important

This data type is a UNION, so only one of the following members can be specified when used or returned.

InterruptionFilter

Flag the presence or absence of interruptions in your Call Analytics transcription output. Refer to InterruptionFilter for more detail.

Type: InterruptionFilter object

Required: No

NonTalkTimeFilter

Flag the presence or absence of periods of silence in your Call Analytics transcription output. Refer to NonTalkTimeFilter for more detail.

Type: NonTalkTimeFilter object

Required: No

SentimentFilter

Flag the presence or absence of specific sentiments in your Call Analytics transcription output. Refer to SentimentFilter for more detail.

Type: SentimentFilter object

Required: No

TranscriptFilter

Flag the presence or absence of specific words or phrases in your Call Analytics transcription output. Refer to TranscriptFilter for more detail.

Type: TranscriptFilter object

Required: No

See Also

For more information about using this API in one of the language-specific Amazon SDKs, see the following: