Managing your payments in India - Amazon Billing
Supported payment methodsUse a credit or debit card to make a paymentSave your credit or debit card detailsAdd card details when making a paymentDelete a credit or debit cardAdd a net banking accountUse a net banking account to make a paymentRemove a net banking accountUse Unified Payments Interface (UPI) to make a paymentSet up automatic payments on your credit or debit cardUnderstanding your automatic paymentsCancel automatic payments on your credit or debit card
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Managing your payments in India

If your account is with Amazon India, follow the procedures in this topic to manage your payment methods and make payments, For more information about whether your account is with Amazon or Amazon India, see Finding the seller of record.

Note

If you have questions about payment methods, see Getting help with your bills and payments.

Supported payment methods

Amazon supports Visa, Mastercard, American Express, and RuPay credit and debit cards for Amazon India accounts. In addition, you can use internet banking (net banking) accounts and Unified Payments Interface (UPI) to pay your Amazon bills for Amazon India. You can also set up automatic payments (e-mandates) on eligible credit or debit cards to automatically pay your Amazon bills when payments are due. You can only use e-mandates for charges up to INR 15,000.

Use a credit or debit card to make a payment

You can use the Billing and Cost Management console to pay your Amazon India bills. Follow this procedure to make a payment with a credit or debit card.

Note

You can't use credit or debit cards for automatic payments.

To use a credit or debit card to make a payment

  1. Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/.

  2. In the navigation pane, choose Payments.

    The Payments due table lists all of your remaining Amazon bills. If there aren't any bills listed, you don't have to do anything.

  3. Choose the bill that you're paying in the Payments due table.

  4. Choose Complete payment.

  5. On the Complete payment page, enter your card CVV in the Payment summary section.

  6. To enable automated recurring payments on this card, select the checkbox next to Charge this payment method automatically for future payments.

  7. Choose Verify and pay.

  8. For Visa, Mastercard, American Express, and RuPay payment methods, you're redirected to your bank to verify your payment.

    After your payment is verified, you're redirected to the Payments page. Your Amazon bill will remain on the Payments due table until your bank processes your payment.

Save your credit or debit card details

You can save your credit or debit card details for card networks in Amazon for subsequent Amazon bill payments as per the guidelines of the Reserve Bank of India (RBI).

To save debit or credit card details

  1. Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/.

  2. In the navigation pane, choose Payment preferences.

  3. Choose Add payment method.

  4. Choose Credit / Debit Card.

  5. Enter your card number, expiration date, security code (CVV) and the name of the card holder.

  6. Provide your consent to Save card information for future payments.

  7. In the Billing address section, enter your name, billing address, and phone number.

  8. Review your card information and then choose Add payment method.

    You will be redirected to your bank website to verify the card and will be charged 2 Indian rupee (INR). This charge will be refunded back to your card within 5-7 business days.

    After your card is verified successfully, your card details will be saved to your Amazon Web Services account.

Add card details when making a payment

You can also add your credit or debit card details when you pay your Amazon bill. After you add the card as a payment method, you don't need to repeat this procedure.

To add card details when making a payment

  1. Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/.

  2. In the navigation pane, choose Payments.

    The Payments due table lists all of your remaining Amazon bills. If there aren't any bills listed, you don't have to do anything.

  3. Choose the bills to pay in the Payments due table.

  4. Choose Make payments.

  5. Choose Add payment method and then choose Credit / Debit Card.

  6. Enter your card number, expiration date, security code (CVV) and the name of the card holder.

  7. Provide your consent to Save card information for future payments.

  8. In the Billing address section, enter your name, billing address, and phone number.

  9. Review your card information and then choose Add payment method.

    You will be redirected to the bill payment summary where you will be prompted to make a payment.

    Once your payment is successful, your card details will be saved to your Amazon Web Services account.

Delete a credit or debit card

Before you delete your credit or debit card, ensure that your Amazon Web Services account has another valid payment method set as the default.

To delete a credit or debit card

  1. Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/.

  2. In the navigation pane, choose Payment preferences. Payment methods associated with your Amazon Web Services account appear in the Payment method section.

  3. Select the payment method and then choose Delete.

  4. In the Delete payment method? dialog box, choose Delete.

Add a net banking account

You can use the Billing and Cost Management console to add internet banking (net banking) accounts as your payment method. This payment option is available to all Amazon India customers.

To add a net banking account

  1. Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/.

  2. In the navigation pane, choose Payment preferences.

  3. Choose Add payment method.

  4. Choose Net Banking.

  5. Under Net banking information, choose your bank name.

  6. In the Billing address section, enter your name, billing address, and phone number.

  7. Choose Add payment method.

Use a net banking account to make a payment

You can use the Billing and Cost Management console to pay your Amazon India bills. Follow this procedure to make a payment with net banking.

Note

Because of current Amazon India regulations, you're redirected to your bank to authorize the charge with each Amazon payment. You can't use net banking for automatic payments.

To use net banking to make a payment

  1. Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/.

  2. In the navigation pane, choose Payments.

    The Payments due table lists all of your remaining Amazon bills. If there aren't any bills listed, you don't have to do anything.

  3. Choose the bills that you're paying in the Payments due table.

  4. Choose Complete payment.

  5. On the Complete a payment page, the net banking account that you previously saved is selected by default. To use another net banking account, choose Add payment method, then Net Banking.

  6. Review the summary and then choose Verify and pay.

  7. You're redirected to your bank's website to verify your payment. Sign in to your bank's account and follow the prompts to approve the payment.

    After your payment is verified, you're redirected to the Payments page. A success message appears at the top of the page.

Remove a net banking account

You can use the Billing and Cost Management console to remove a net banking account from your Amazon Web Services account.

To remove a net banking account

  1. Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/.

  2. In the navigation pane, choose Payment preferences. Payment methods that are associated with your Amazon Web Services account are listed in the Payment method section.

  3. Ensure that your Amazon Web Services account has another valid payment method set as the default.

  4. Select the payment method, and then choose Delete.

  5. In the Delete payment method dialog box, choose Delete.

Use Unified Payments Interface (UPI) to make a payment

You can use the Billing console to pay your Amazon India bills. Follow this procedure to make a payment with Unified Payments Interface (UPI).

Note

In order to approve UPI transactions, after you enter a valid UPI ID and billing address, Amazon India will send a request to the UPI application (app) associated with the UPI ID that you specified. To complete a payment, open your UPI app and approve the transaction within 10 minutes. If the transaction isn't approved within 10 minutes, the request expires, and you will need to retry a payment again from the Billing console.

To use UPI to make a payment

  1. Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/.

  2. In the navigation pane, choose Payments.

    The Payments due table lists all of your remaining Amazon bills. If there aren't any bills listed, you don't have to do anything.

  3. Choose the bills that you're paying in the Payments due table.

  4. Choose Complete payment.

  5. Do one of the following on the Complete a payment page:

    • Choose the Use UPI button.

    • Choose Add payment method, then choose Unified Payments Interface (UPI) from the menu.

  6. Enter your UPI ID and choose Verify.

  7. If successful, enter the billing address or choose to use an existing address.

  8. Choose Add payment method.

  9. Once you're redirected the Payments page, review the summary and then choose Verify and pay.

    You will be redirected to an intermediate page that shows the instructions you need to approve the payment. After your payment is verified, you're redirected to the Payments page with a success message at the top of the page.

Set up automatic payments on your credit or debit card

Note

The e-mandate feature is in public preview for Amazon Billing and Cost Management and is subject to change. This feature is available for a select group of customers. Your use of e-mandate is subject to the Betas and Previews terms of the Amazon Service Terms (Section 2).

You can enable credit or debit card automatic recurring payments for your Amazon India bills using the following steps. We currently support automatic payments up to INR 15,000 for each bill. You are required to make manual payments to bills that exceed INR 15,000. To enable recurring payments on your card, you must set up an e-mandate on the card.

To set up e-mandate

  1. Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/.

  2. In the navigation pane, choose Payments.

    The Payments due table lists all of your remaining Amazon bills. If there aren't any bills listed, you don't have to do anything.

  3. Choose the bill that you're paying in the Payments due table.

  4. Choose Complete payment.

  5. In the Payment summary section, select the checkbox next to Charge this payment method automatically for future payments.

  6. Choose Verify and pay.

Note

  • You can’t select the checkbox to set up e-mandate if your credit or debit card is not supported, or if it is not set up as the default payment method. Contact your bank to learn more about e-mandate support. To change your default payment method, see Designate a default payment method.

  • You can't change or edit your default payment method without canceling the active e-mandate on the card. This is to ensure we automatically charge the default payment instrument only. To cancel the e-mandate, see Cancel automatic payments on your credit or debit card. After the e-mandate is canceled, you can edit or change your default card.

As next steps, your bank redirects you to verify your payment and e-mandate setup. Once e-mandate is successfully configured, your default payment method on the Payment preference page shows the status as Autopay enabled.

Your future Amazon bills up to INR 15,000 are automatically charged to your credit or debit card each month, starting with the next billing cycle.

Understanding your automatic payments

Note

The e-mandate feature is in public preview for Amazon Billing and Cost Management and is subject to change. This feature is available for a select group of customers. Your use of e-mandate is subject to the Betas and Previews terms of the Amazon Service Terms (Section 2).

Once you complete setting up your recurring payments, your Amazon India bills up to INR 15,000 is charged each month automatically.

When you succeed setting up your automatic payment, keep in mind the following points:

  • In the Payment preference page, your default payment shows the status as Autopay enabled.

  • When your Amazon bill is generated, you receive a pre-debit reminder 24 hours prior to the charge through SMS or email from your bank.

  • Manual payments are temporarily disabled up to 96 hours while Amazon attempts to charge your card automatically.

When your automatic payment fails, keep in mind the following points:

  • Your automatic charges might fail for insufficient balance, or other reasons.

  • We will attempt to charge your card several times, and you will receive an email alert with each attempt.

  • You need to make manual payments for bills greater than INR 15,000.

Cancel automatic payments on your credit or debit card

Note

The e-mandate feature is in public preview for Amazon Billing and Cost Management and is subject to change. This feature is available for a select group of customers. Your use of e-mandate is subject to the Betas and Previews terms of the Amazon Service Terms (Section 2).

You can disable credit or debit card automatic payments for your recurring Amazon bills by canceling the e-mandate.

To cancel an e-mandate

  1. Access your bank's website directly, or through the link sent from your bank in the pre-debit SMS or email notifications.

    1. You might be required to enter your payment card details to view active e-mandates.

  2. From the list of active e-mandate list, find Amazon Web Services and choose Cancel.

    1. You bank might send a one-time password or require additional authentication to complete your cancel request.

Once Amazon validates that your e-mandate has been canceled, your default payment method will reflect the change. You can review your automatic payment status on the Billing and Cost Management console Payment preference page. No further action is needed from you in the Billing and Cost Management console. You will need to make manual payments for pending and future bills.

If the e-mandate cancel fails, your default payment method on the Payment preference page will show the status as Autopay enabled. Attempt the cancel process again to prevent further charges to your payment card.