Change Amazon Web Services Support Plans

To change your support plan

1. Sign in to the Amazon Web Services Support Plans console at https://console.amazonaws.cn/support/plans/home.

2. (Optional) To compare support plans, on the Amazon Web Services Support Plans page, choose Compare all Amazon Web Services Support plans and features.

3. (Optional) To view estimated costs for a support plan, choose Pricing calculator. In the Pricing calculator, select a support tier, enter an estimate of how much you expect to spend with Amazon each month, and then choose Calculate.

4. To downgrade your Enterprise Support plan, reach out to your Technical Account Manager (TAM).

   To downgrade your Business Support+ plan, on the Manage Support Plans page choose Review downgrade in the Basic Amazon Web Services Support plan section.

   To upgrade to an Amazon Enterprise Support or Amazon Unified Operations plan, choose Contact sales.

   To upgrade to an Amazon Business Support+ plan from Basic Amazon Web Services Support, complete the following steps:

   1. Choose Get started in the Amazon Business Support+ section.

   2. If you are onboarded to Amazon Organizations and have the all-feature mode enabled, you can subscribe your entire organization to Business Support+. For information about all-feature mode, see Enabling all features for an organization with Amazon Organizations in the Amazon Organizations User Guide. To enroll at the organization level, select the My organization radio button. Review your Consolidated Billing estimate, then check the box to agree to the subscription terms. Only your organization's management account can subscribe your entire organization.

      Or, to enroll at the account level, select the My account radio button, then check the box to agree to the subscription terms.

   3. Choose Confirm upgrade to complete your Amazon Business Support+ plan subscription.