Actions, resources, and condition keys for Amazon Web Services Support
Amazon Web Services Support (service prefix: support) provides the following service-specific resources, actions, and condition context keys for use in IAM permission policies.
References:
-
Learn how to configure this service.
-
View a list of the API operations available for this service.
-
Learn how to secure this service and its resources by using IAM permission policies.
Topics
Actions defined by Amazon Web Services Support
You can specify the following actions in the Action element of an IAM policy statement. Use policies to grant permissions to perform an operation in Amazon. When you use an action in a policy, you usually allow or deny access to the API operation or CLI command with the same name. However, in some cases, a single action controls access to more than one operation. Alternatively, some operations require several different actions.
The Resource types column indicates whether each action supports resource-level permissions. If there is no value for this column, you must specify all resources ("*") in the Resource element of your policy statement. If the column includes a resource type, then you can specify an ARN of that type in a statement with that action. Required resources are indicated in the table with an asterisk (*). If you specify a resource-level permission ARN in a statement using this action, then it must be of this type. Some actions support multiple resource types. If the resource type is optional (not indicated as required), then you can choose to use one but not the other.
For details about the columns in the following table, see Actions table.
Amazon Web Services Support provides the ability to access, modify and resolve cases, as well as use Trusted Advisor actions. When you use the Support API to call Trusted Advisor-related actions, none of the "trustedadvisor:*" actions restrict your access. The "trustedadvisor:*" actions apply only to Trusted Advisor in the Amazon Web Services Management Console.
| Actions | Description | Access level | Resource types (*required) | Condition keys | Dependent actions |
|---|---|---|---|---|---|
| AddAttachmentsToSet | Adds one or more attachments to an Amazon Web Services Support case. | Write | |||
| AddCommunicationToCase | Adds a customer communication to an Amazon Web Services Support case. | Write | |||
| CreateCase | Creates a new Amazon Web Services Support case. | Write | |||
| DescribeAttachment | Returns the description for an attachment. | Read | |||
| DescribeCaseAttributes | This is an internally managed function which allows secondary services to read Amazon Web Services Support case attributes. | Read | |||
| DescribeCases | Returns a list of Amazon Web Services Support cases that matches the given inputs. | Read | |||
| DescribeCommunications | Returns the communications and attachments for one or more Amazon Web Services Support cases. | Read | |||
| DescribeIssueTypes | Returns issue types for Amazon Web Services Support cases. | Read | |||
| DescribeServices | Returns the current list of Amazon services and categories that applies to each service. | Read | |||
| DescribeSeverityLevels | Returns the list of severity levels that can be assigned to an Amazon Web Services Support case. | Read | |||
| DescribeSupportLevel | Returns the support level for an Amazon Account identifier. | Read | |||
| DescribeTrustedAdvisorCheckRefreshStatuses | Returns the status of a Trusted Advisor refresh check based on a list of check identifiers. | Read | |||
| DescribeTrustedAdvisorCheckResult | Returns the results of the Trusted Advisor check that has the specified check identifier. | Read | |||
| DescribeTrustedAdvisorCheckSummaries | Returns the summaries of the results of the Trusted Advisor checks that have the specified check identifiers. | Read | |||
| DescribeTrustedAdvisorChecks | Returns a list of all available Trusted Advisor checks, including name, identifier, category and description. | Read | |||
| InitiateCallForCase | This is an internally managed function to initiate a call on Amazon Web Services Support Center. | Write | |||
| InitiateChatForCase | This is an internally managed function to initiate a chat on Amazon Web Services Support Center. | Write | |||
| PutCaseAttributes | This is an internally managed function which allows secondary services to attach attributes to Amazon Web Services Support cases. | Write | |||
| RateCaseCommunication | Rate an Amazon Web Services Support case communication. | Write | |||
| RefreshTrustedAdvisorCheck | Requests a refresh of the Trusted Advisor check that has the specified check identifier. | Write | |||
| ResolveCase | Resolves an Amazon Web Services Support case. | Write | |||
| SearchForCases | Returns a list of Amazon Web Services Support cases that matches the given inputs. | Read |
Resource types defined by Amazon Web Services Support
Amazon Web Services Support does not support specifying a resource ARN in the Resource element of an IAM policy statement. To allow access to Amazon Web Services Support, specify "Resource": "*" in your policy.
Condition keys for Amazon Web Services Support
Support has no service-specific context keys that can be used in the Condition element of policy statements. For the list of the global context keys that are available to all services, see Available keys for conditions.