Document history
The following table describes the important changes to the documentation since the last release of the Amazon Web Services Support service.
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Amazon Web Services Support API version: 2013-04-15
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Amazon Web Services Support App API version: 2021-08-20
The following table describes important updates to the Amazon Web Services Support and Amazon Trusted Advisor documentation, beginning May 10, 2021. You can subscribe to the RSS feed to receive notifications about the updates.
| Change | Description | Date |
|---|---|---|
Updated documentation for Trusted Advisor | Added two new fault tolerance checks for Amazon MQ. Added one new fault tolerance check and one new performance check for Amazon Elastic File System. For more information, see the Change log for Amazon Trusted Advisor checks. | June 1, 2023 |
Updated documentation for Trusted Advisor | Added two new fault tolerance checks for NAT Gateway. For more information, see the Change log for Amazon Trusted Advisor checks. | May 16, 2023 |
Updated documentation for Amazon Web Services Support Plans | Added a new permission and CloudTrail documentation for the creation of support plan schedules. For more information, see Manage access to Amazon Web Services Support Plans, Amazon managed policies for Amazon Web Services Support Plans and Logging Amazon Web Services Support Plans API calls with Amazon CloudTrail. | May 8, 2023 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy. | May 2, 2023 |
Updated documentation for Trusted Advisor Engage and Trusted Advisor Priority | Clarified prerequisites for Trusted Advisor Engage and Trusted Advisor Priority. Added example IAM policy with ability to use Trusted Advisor Engage and to enable trusted access to Trusted Advisor. | April 28, 2023 |
Updated documentation for Trusted Advisor | Added two new fault tolerance checks for Amazon Resilience Hub and Incident Manager. For more information, see the Change log for Amazon Trusted Advisor checks. | April 27, 2023 |
Added documentation for Trusted Advisor Engage | You can use Amazon Trusted Advisor Engage to get the most out of your Amazon Web Services Support Plans by making it easy for you to see, request and track all your proactive engagements, and communicate with your Amazon Web Services account team about ongoing engagements. For more information, see Get started with Amazon Trusted Advisor Engage. | April 6, 2023 |
Updated documentation for Trusted Advisor | Added two new fault tolerance checks for Amazon ECS. For more information, see the Change log for Amazon Trusted Advisor checks. | March 30, 2023 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy. | March 16, 2023 |
Added documentation for Trusted Advisor Priority | Updated the Trusted Advisor Priority console:
For more information, see Getting started with Trusted Advisor Priority. | February 16, 2023 |
Updated code examples for Amazon Web Services Support | Added .NET, Java, and Kotlin code examples that show how to use Amazon Web Services Support with an Amazon software development kit (SDK). For more information, see Code examples for Amazon Web Services Support using Amazon SDKs. | January 16, 2023 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy. | January 10, 2023 |
Updated documentation for Amazon Web Services Support App | You can search for support cases in Slack by using filter options or searching by case ID. For more information, see Searching for support cases in Slack. | December 29, 2022 |
Updated documentation for Amazon Web Services Support App | You can also use Terraform to create your resources for the Amazon Web Services Support App. For more information, see Create Amazon Web Services Support App resources by using Terraform. | December 22, 2022 |
Updated documentation for Trusted Advisor | Added three new fault tolerance checks for Amazon MemoryDB, Amazon ElastiCache, and Amazon CloudHSM. For more information, see the Change log for Amazon Trusted Advisor checks. | December 15, 2022 |
Updated documentation for the Amazon Web Services Support App in Slack | You can now request live chat support for the following options:
| December 14, 2022 |
Updated documentation for Amazon Web Services Support | Added documentation about new endpoints for the Amazon Web Services Support API. For more information, see About the Amazon Web Services Support API. | December 14, 2022 |
Added documentation for Amazon CloudFormation templates to use for the Amazon Web Services Support App in Slack | You can use CloudFormation templates to create Slack configuration workspaces and channels for Amazon Web Services accounts in Amazon Organizations. For more information, see Creating Amazon Web Services Support App resources with Amazon CloudFormation. | December 5, 2022 |
Updated documentation for Trusted Advisor | Added two new fault tolerance checks for Amazon Resilience Hub. For more information, see the Change log for Amazon Trusted Advisor checks. | November 17, 2022 |
Added documentation for your Amazon Security Hub findings in Trusted Advisor | Your findings from Security Hub controls are removed from Trusted Advisor faster. For more information, see the Change log for Amazon Trusted Advisor checks. | November 17, 2022 |
Updated documentation for Amazon Trusted Advisor | Added documentation for Trusted Advisor Recommendations. For more information, see the Change log for Amazon Trusted Advisor checks. | November 16, 2022 |
Updated documentation for the Amazon Web Services Support App in Slack | Added documentation for Japanese language support. For more information, see Creating support cases in a Slack channel. | November 11, 2022 |
Updated documentation for Amazon Web Services Support Plans | Added troubleshooting information to allow Support Plans access in an organization. For more information, see Troubleshooting. | November 9, 2022 |
Updated documentation for the Amazon Web Services Support App in Slack | Added documentation for | November 1, 2022 |
Updated documentation for the Amazon Web Services Support App in Slack | You can use the | October 19, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy. | October 4, 2022 |
Updated documentation for Support Plans | You can now use Amazon Identity and Access Management (IAM) to manage permissions to change the support plan for your Amazon Web Services account. For more information, see the following topics: | September 29, 2022 |
Updated documentation for the Amazon Web Services Support App in Slack | Added documentation on how to configure a public or private channel to use with the Amazon Web Services Support App. For more information, see Configuring a Slack channel. | September 22, 2022 |
Updated documentation for Amazon Web Services Support | Added a new section about security for your support cases. For more information, see Security for your Amazon Web Services Support cases. | September 9, 2022 |
Updated documentation for Trusted Advisor | Added a new security check for Amazon EC2. For more information, see the Change log for Amazon Trusted Advisor checks. | September 1, 2022 |
Updated documentation for the Amazon Web Services Support App in Slack | See the following topics: You can use the Amazon Web Services Support App to manage your support cases, request service quota increases, and chat with support agents directly in your Slack channels. For more information, see the Amazon Web Services Support App in Slack documentation. You can attach Amazon Web Services managed policies to your IAM roles to use the Amazon Web Services Support App. For more information, see Amazon Web Services managed policies for Amazon Web Services Support App in Slack. New API reference for the Amazon Web Services Support App. See the Amazon Web Services Support App API Reference. | August 24, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy. | August 17, 2022 |
Added documentation for Trusted Advisor Priority | Trusted Advisor Priority adds support for the following features:
For more information, see Getting started with Trusted Advisor Priority. | August 17, 2022 |
Updated documentation for Trusted Advisor | The Preferences page in the Trusted Advisor console has been updated. For more information, see Getting started with Amazon Trusted Advisor. | July 15, 2022 |
Updated documentation for Trusted Advisor | Updated the checks to include the following information:
For more information, see the Amazon Trusted Advisor check reference. | July 7, 2022 |
Updated documentation for Amazon Web Services Support | Added documentation that explains how to manage your support cases. | June 28, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Updated permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy. | June 23, 2022 |
Updated documentation for Trusted Advisor | Trusted Advisor supports additional Amazon Foundational Security Best Practices security standard controls that are sourced from Amazon Security Hub. For more information, see the Change log for Amazon Trusted Advisor checks. | June 23, 2022 |
Updated documentation for Trusted Advisor | Added information about how to request service quota increases. For more information, see Service limits. | June 21, 2022 |
Updated documentation for Amazon Web Services Support | The create case experience has been updated in the Support Center Console. For more information, see Creating support cases and case management. | May 18, 2022 |
Updated documentation for Trusted Advisor | Added four checks for Amazon EBS and Amazon Lambda. For more information, see Opt in Amazon Compute Optimizer to add Trusted Advisor checks. | May 4, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy. | April 27, 2022 |
Updated documentation for the Exposed Access Keys check | This check is now automatically refreshed for you. For more information, see Change log for Amazon Trusted Advisor checks. | April 25, 2022 |
Updated documentation for Trusted Advisor | The Amazon Direct Connect checks in the fault tolerance category are updated. For more information, see Change log for Amazon Trusted Advisor checks. | March 29, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy. | March 14, 2022 |
Added documentation for Trusted Advisor Priority | You can use Trusted Advisor Priority to view a list of prioritized recommendations from your technical account manager (TAM). For more information, see Getting started with Trusted Advisor Priority. | February 28, 2022 |
Updated documentation for using Amazon EventBridge for Trusted Advisor | You can create an EventBridge rule to monitor changes to your Trusted Advisor checks. For more information, see Monitoring Amazon Trusted Advisor check results with EventBridge. | February 21, 2022 |
New documentation for using Amazon EventBridge to monitor Amazon Web Services Support cases | You can create an EventBridge rule to monitor and receive notifications about your support cases. For more information, see Monitoring Amazon Web Services Support cases with EventBridge. | February 21, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy. | February 17, 2022 |
Added documentation for integrating with Amazon Security Hub | In the Trusted Advisor console, you can now view the findings for your Security Hub controls that are part of the Amazon Foundational Security Best Practices security standard. For more information, see Viewing Amazon Security Hub controls in the Amazon Trusted Advisor console. | January 18, 2022 |
Updated documentation | If you have an Enterprise On-Ramp | November 24, 2021 |
Updated documentation for Trusted Advisor | The check name for Amazon OpenSearch Service Reserved Instance Optimization was updated. For more information, see Change log for Amazon Trusted Advisor checks. | September 8, 2021 |
Updated documentation for Trusted Advisor checks | Added a reference topic for all Trusted Advisor checks. For more information, see Amazon Trusted Advisor check reference. | September 1, 2021 |
Updated documentation for Trusted Advisor managed policies | Updated documentation for the Trusted Advisor managed policies. For more information, see Amazon managed policies for Amazon Web Services Support and Amazon Trusted Advisor. | August 10, 2021 |
Updated documentation for Trusted Advisor | Updated documentation for the Trusted Advisor console. For more information, see Get started with Amazon Trusted Advisor. | July 16, 2021 |
Updated documentation for creating Amazon Web Services Support cases | Added documentation about how to create a related support case for cases that are permanently closed. For more information, see Reopening a closed case and Creating a related case. | June 8, 2021 |
Updated documentation for Trusted Advisor | Trusted Advisor added two new checks for Amazon Elastic Block Store (Amazon EBS) volume storage. For more information, see Change log for Amazon Trusted Advisor checks. | June 8, 2021 |
Updated documentation | The following topics are updated:
| May 12, 2021 |
Earlier updates
| Change | Description | Date |
|---|---|---|
| Updated documentation for Trusted Advisor | Added documentation to filter, refresh, and download check results. For more information, see the following sections: | March 16, 2021 |
| Updated documentation about Amazon managed policies | Added information about the AWSSupportServiceRolePolicy
Amazon managed policy. For more information, see Using service-linked roles for
Amazon Web Services Support. |
March 16, 2021 |
| Added checks for Amazon Lambda | Added four Amazon Trusted Advisor checks for Lambda in the Change log for Amazon Trusted Advisor. | March 8, 2021 |
| Updated service limit checks for Amazon Elastic Block Store | Updated five Amazon Trusted Advisor checks for Amazon EBS in the Change log for Amazon Trusted Advisor. | March 5, 2021 |
| Updated documentation for CloudTrail logging | CloudTrail supports logging for console actions when you change your Amazon Web Services Support plan. For more information, see Logging changes to your Amazon Web Services Support plan. | February 9, 2021 |
| Updated documentation for Trusted Advisor | Updated the Get started with Trusted Advisor Recommendations topic. | January 29, 2021 |
| Updated documentation for Trusted Advisor reports | Added a Troubleshooting section for using Trusted Advisor reports with other Amazon services. | December 4, 2020 |
| Added Amazon Trusted Advisor support for Amazon CloudTrail logging | CloudTrail supports logging for a subset of Trusted Advisor console actions. For more information, see Logging Amazon Trusted Advisor console actions with Amazon CloudTrail. | November 23, 2020 |
| Added a change log topic | View changes to Amazon Trusted Advisor checks and categories in the Change log for Amazon Trusted Advisor. | November 18, 2020 |
| Added support for organizational units | You can now create reports for Trusted Advisor checks for organizational units (OUs). For more information, see Create organizational view reports. | November 17, 2020 |
| Updated the logging with Amazon CloudTrail topic | Added an example log entry for a Trusted Advisor API operation. See Amazon Trusted Advisor information in CloudTrail logging. | October 22, 2020 |
| Added Amazon Web Services Support quotas | Added information about the current quotas and restrictions for Amazon Web Services Support. See the Amazon Web Services Support endpoints and quotas in the Amazon Web Services General Reference. | August 4, 2020 |
| Organizational view for Amazon Trusted Advisor | You can now create reports for Trusted Advisor checks for accounts that are part of Amazon Organizations. See Organizational view for Amazon Trusted Advisor. | July 17, 2020 |
| Security and Amazon Web Services Support | Updated information about security considerations when using Amazon Web Services Support and Trusted Advisor. See Security in Amazon Web Services Support | May 5, 2020 |
| Security and Amazon Web Services Support | Added information about security considerations when using Amazon Web Services Support. | January 10, 2020 |
| Using Trusted Advisor as a web service | Added updated instructions to refresh Trusted Advisor data after getting list of Trusted Advisor checks. | November 1, 2018 |
| Using Service-linked roles | Added new section. | July 11, 2018 |
| Getting Started: Troubleshooting | Added troubleshooting links for Route 53 and Amazon Certificate Manager. | September 1, 2017 |
| Case Management Example: Creating a Case | Added a note about the CC box for users who have the Basic support plan. | August 1, 2017 |
| Monitoring Trusted Advisor Check Results with CloudWatch Events | Added new section. | November 18, 2016 |
| Case Management | Updated the names of case severity levels. | October 27, 2016 |
| Logging Amazon Web Services Support Calls with Amazon CloudTrail | Added new section. | April 21, 2016 |
| Getting Started: Troubleshooting | Added more troubleshooting links. | May 19, 2015 |
| Getting Started: Troubleshooting | Added more troubleshooting links. | November 18, 2014 |
| Getting Started: Case Management | Updated to reflect Service Catalog in the Amazon Web Services Management Console. | October 30, 2014 |
| Programming the Life of an Amazon Web Services Support Case | Added information about new API elements for adding attachments to cases and for omitting case communications when retrieving case history. | July 16, 2014 |
| Accessing Amazon Web Services Support | Removed named support contacts as an access method. | May 28, 2014 |
| Getting Started | Added the Getting Started section. | December 13, 2013 |
| Initial publication | New Amazon Web Services Support service released. | April 30, 2013 |