Document history - Amazon Web Services Support
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Document history

The following table describes the important changes to the documentation since the last release of the Amazon Web Services Support service.

  • Amazon Web Services Support API version: 2013-04-15

  • Amazon Web Services Support App API version: 2021-08-20

The following table describes important updates to the Amazon Web Services Support and Amazon Trusted Advisor documentation, beginning May 10, 2021. You can subscribe to the RSS feed to receive notifications about the updates.

ChangeDescriptionDate

Updated Fault Tolerance and Security check documentation

Added 1 new fault tolerance check. Updated 1 fault tolerance and 1 security check. For more information, see Change log for Amazon Trusted Advisor checks.

March 29, 2024

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

March 22, 2024

Updated documentation for Amazon Web Services Support plan

Updates to the Features of Amazon Web Services Support Plans. For more information, see Amazon Web Services Support plans.

March 11, 2024

Updated documentation for Trusted Advisor

Added 1 fault tolerance check. For more information, see Change log for Amazon Trusted Advisor checks.

February 29, 2024

Updated documentation for Trusted Advisor

Added 1 fault tolerance check. For more information, see Change log for Amazon Trusted Advisor checks.

January 31, 2024

Updated documentation for AWSTrustedAdvisorServiceRolePolicy

Added new IAM actions cloudtrail:GetTrail, cloudtrail:ListTrails, cloudtrail:GetEventSelectors, outposts:GetOutpost, outposts:ListAssets and outposts:ListOutposts to onboard new checks. For more information, see Amazon managed policy: AWSTrustedAdvisorServiceRolePolicy.

January 18, 2024

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

January 17, 2024

Updated documentation for Trusted Advisor

Updated 1 fault tolerance check to amend title and description. For more information, see Change log for Amazon Trusted Advisor checks.

January 8, 2024

Updated documentation for Trusted Advisor

Updated 1 security check to reflect change in deprecation period. For more information, see Change log for Amazon Trusted Advisor checks.

December 21, 2023

Updated documentation for Trusted Advisor

Added 2 security checks and 2 performance checks. For more information, see Change log for Amazon Trusted Advisor checks.

December 20, 2023

Updated documentation for Trusted Advisor

Added 1 security check. For more information, see Change log for Amazon Trusted Advisor checks.

December 15, 2023

Updated documentation for Trusted Advisor Engage

Updated Trusted Advisor Engage documentation with changes for email notification option.

December 14, 2023

Updated documentation for Trusted Advisor Engage

Updated Trusted Advisor Engage documentation with changes for scheduled engagements.

December 11, 2023

Updated documentation for Trusted Advisor

Added 2 new fault tolerance checks and 1 cost optimization check. For more information, see Change log for Amazon Trusted Advisor checks.

December 7, 2023

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

December 6, 2023

Updated Amazon managed policies for Trusted Advisor

Updated the AWSTrustedAdvisorPriorityFullAccess and AWSTrustedAdvisorPriorityReadOnlyAccess Amazon managed policies to include statement IDs. For more information, see Amazon managed policies for Amazon Trusted Advisor.

December 6, 2023

Updated documentation for Trusted Advisor

Added 3 new fault tolerance checks. For more information, see Change log for Amazon Trusted Advisor checks.

November 17, 2023

Updated documentation for Trusted Advisor

Added 37 new checks for Amazon RDS. For more information, see Change log for Amazon Trusted Advisor checks.

November 15, 2023

Updated documentation for AWSTrustedAdvisorServiceRolePolicy

Added new IAM actions ec2:DescribeRegions, s3:GetLifecycleConfiguration, ecs:DescribeTaskDefinition and ecs:ListTaskDefinitions to onboard new checks. For more information, see Amazon managed policy: AWSTrustedAdvisorServiceRolePolicy.

November 9, 2023

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

October 27, 2023

Updated documentation for Trusted Advisor

Added 64 new checks integrated from Amazon Config. For more information, see Change log for Amazon Trusted Advisor checks.

October 26, 2023

Updated documentation for Trusted Advisor

Added six new fault tolerance checks in Trusted Advisor. For more information, see the Change log for Amazon Trusted Advisor checks.

October 12, 2023

Updated documentation for AWSTrustedAdvisorServiceRolePolicy

Added new IAM actions route53resolver:ListResolverEndpoints, route53resolver:ListResolverEndpointIpAddresses, ec2:DescribeSubnets, kafka:ListClustersV2 and kafka:ListNodes to onboard new resilience checks. For more information, see Amazon managed policy: AWSTrustedAdvisorServiceRolePolicy.

September 14, 2023

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

August 28, 2023

Updated documentation for Trusted Advisor

Added Added 1 new service limits checks for Lambda. For more information, see the Change log for Amazon Trusted Advisor checks .

August 17, 2023

Updated documentation for Trusted Advisor

Added 1 new fault tolerance checks for Lambda. For more information, see the Change log for Amazon Trusted Advisor checks.

August 3, 2023

Updated documentation for Trusted Advisor Engage

Updated Trusted Advisor Engage documentation with changes to forms for creating and editing engagements. Added page with Example Service Control Policies for Amazon Trusted Advisor.

July 27, 2023

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

June 26, 2023

Updated documentation for Trusted Advisor

Added two new fault tolerance checks for Amazon MQ. Added one new fault tolerance check and one new performance check for Amazon Elastic File System. For more information, see the Change log for Amazon Trusted Advisor checks.

June 1, 2023

Updated documentation for Trusted Advisor

Added two new fault tolerance checks for NAT Gateway. For more information, see the Change log for Amazon Trusted Advisor checks.

May 16, 2023

Updated documentation for Amazon Web Services Support Plans

Added a new permission and CloudTrail documentation for the creation of support plan schedules. For more information, see Manage access to Amazon Web Services Support Plans, Amazon managed policies for Amazon Web Services Support Plans and Logging Amazon Web Services Support Plans API calls with Amazon CloudTrail.

May 8, 2023

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

May 2, 2023

Updated documentation for Trusted Advisor Engage and Trusted Advisor Priority

Clarified prerequisites for Trusted Advisor Engage and Trusted Advisor Priority. Added example IAM policy with ability to use Trusted Advisor Engage and to enable trusted access to Trusted Advisor.

April 28, 2023

Updated documentation for Trusted Advisor

Added two new fault tolerance checks for Amazon Resilience Hub and Incident Manager. For more information, see the Change log for Amazon Trusted Advisor checks.

April 27, 2023

Added documentation for Trusted Advisor Engage

You can use Amazon Trusted Advisor Engage to get the most out of your Amazon Web Services Support Plans by making it easy for you to see, request and track all your proactive engagements, and communicate with your Amazon Web Services account team about ongoing engagements. For more information, see Get started with Amazon Trusted Advisor Engage.

April 6, 2023

Updated documentation for Trusted Advisor

Added two new fault tolerance checks for Amazon ECS. For more information, see the Change log for Amazon Trusted Advisor checks.

March 30, 2023

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

March 16, 2023

Added documentation for Trusted Advisor Priority

Updated the Trusted Advisor Priority console:

  • The Acknowledge and Dismiss buttons have replaced the Accept and Reject buttons.

  • You don't need to enter your job title or name to acknowledge, resolve, dismiss, or reopen recommendations.

For more information, see Getting started with Trusted Advisor Priority.

February 16, 2023

Updated code examples for Amazon Web Services Support

Added .NET, Java, and Kotlin code examples that show how to use Amazon Web Services Support with an Amazon software development kit (SDK). For more information, see Code examples for Amazon Web Services Support using Amazon SDKs.

January 16, 2023

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

January 10, 2023

Updated documentation for Amazon Web Services Support App

You can search for support cases in Slack by using filter options or searching by case ID. For more information, see Searching for support cases in Slack.

December 29, 2022

Updated documentation for Amazon Web Services Support App

You can also use Terraform to create your resources for the Amazon Web Services Support App. For more information, see Create Amazon Web Services Support App resources by using Terraform.

December 22, 2022

Updated documentation for Trusted Advisor

Added three new fault tolerance checks for Amazon MemoryDB, Amazon ElastiCache, and Amazon CloudHSM. For more information, see the Change log for Amazon Trusted Advisor checks.

December 15, 2022

Updated documentation for the Amazon Web Services Support App in Slack

You can now request live chat support for the following options:

December 14, 2022

Updated documentation for Amazon Web Services Support

Added documentation about new endpoints for the Amazon Web Services Support API. For more information, see About the Amazon Web Services Support API.

December 14, 2022

Added documentation for Amazon CloudFormation templates to use for the Amazon Web Services Support App in Slack

You can use CloudFormation templates to create Slack configuration workspaces and channels for Amazon Web Services accounts in Amazon Organizations. For more information, see Creating Amazon Web Services Support App resources with Amazon CloudFormation.

December 5, 2022

Updated documentation for Trusted Advisor

Added two new fault tolerance checks for Amazon Resilience Hub. For more information, see the Change log for Amazon Trusted Advisor checks.

November 17, 2022

Added documentation for your Amazon Security Hub findings in Trusted Advisor

Your findings from Security Hub controls are removed from Trusted Advisor faster. For more information, see the Change log for Amazon Trusted Advisor checks.

November 17, 2022

Updated documentation for Amazon Trusted Advisor

Added documentation for Trusted Advisor Recommendations. For more information, see the Change log for Amazon Trusted Advisor checks.

November 16, 2022

Updated documentation for the Amazon Web Services Support App in Slack

Added documentation for Japanese language support. For more information, see Creating support cases in a Slack channel.

November 11, 2022

Updated documentation for Amazon Web Services Support Plans

Added troubleshooting information to allow Support Plans access in an organization. For more information, see Troubleshooting.

November 9, 2022

Updated documentation for the Amazon Web Services Support App in Slack

Added documentation for supportapp permissions. For more information, see Permissions required for the Amazon Web Services Support App to connect to Slack.

November 1, 2022

Updated documentation for the Amazon Web Services Support App in Slack

You can use the RegisterSlackWorkspaceForOrganization API operation to register a Slack workspace for your Amazon Web Services account. To call this API, your account must be part of an organization in Amazon Organizations. For more information, see the Amazon Web Services Support App in Slack API Reference.

October 19, 2022

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

October 4, 2022

Updated documentation for Support Plans

You can now use Amazon Identity and Access Management (IAM) to manage permissions to change the support plan for your Amazon Web Services account. For more information, see the following topics:

September 29, 2022

Updated documentation for the Amazon Web Services Support App in Slack

Added documentation on how to configure a public or private channel to use with the Amazon Web Services Support App. For more information, see Configuring a Slack channel.

September 22, 2022

Updated documentation for Amazon Web Services Support

Added a new section about security for your support cases. For more information, see Security for your Amazon Web Services Support cases.

September 9, 2022

Updated documentation for Trusted Advisor

Added a new security check for Amazon EC2. For more information, see the Change log for Amazon Trusted Advisor checks.

September 1, 2022

Updated documentation for the Amazon Web Services Support App in Slack

See the following topics:

You can use the Amazon Web Services Support App to manage your support cases, request service quota increases, and chat with support agents directly in your Slack channels. For more information, see the Amazon Web Services Support App in Slack documentation.

You can attach Amazon Web Services managed policies to your IAM roles to use the Amazon Web Services Support App. For more information, see Amazon Web Services managed policies for Amazon Web Services Support App in Slack.

New API reference for the Amazon Web Services Support App. See the Amazon Web Services Support App API Reference.

August 24, 2022

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

August 17, 2022

Added documentation for Trusted Advisor Priority

Trusted Advisor Priority adds support for the following features:

  • Delegated administrators

  • Daily and weekly email notifications for recommendation summaries

  • Reopen resolved or rejected recommendations

  • Amazon Web Services managed policies

For more information, see Getting started with Trusted Advisor Priority.

August 17, 2022

Updated documentation for Trusted Advisor

The Preferences page in the Trusted Advisor console has been updated. For more information, see Getting started with Amazon Trusted Advisor.

July 15, 2022

Updated documentation for Trusted Advisor

Updated the checks to include the following information:

  • Alert Criteria

  • Recommended Action

  • Additional Resources

  • Report columns

For more information, see the Amazon Trusted Advisor check reference.

July 7, 2022

Updated documentation for Amazon Web Services Support

Added documentation that explains how to manage your support cases.

June 28, 2022

Updated documentation for AWSSupportServiceRolePolicy

Updated permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

June 23, 2022

Updated documentation for Trusted Advisor

Trusted Advisor supports additional Amazon Foundational Security Best Practices security standard controls that are sourced from Amazon Security Hub. For more information, see the Change log for Amazon Trusted Advisor checks.

June 23, 2022

Updated documentation for Trusted Advisor

Added information about how to request service quota increases. For more information, see Service limits.

June 21, 2022

Updated documentation for Amazon Web Services Support

The create case experience has been updated in the Support Center Console. For more information, see Creating support cases and case management.

May 18, 2022

Updated documentation for Trusted Advisor

Added four checks for Amazon EBS and Amazon Lambda. For more information, see Opt in Amazon Compute Optimizer to add Trusted Advisor checks.

May 4, 2022

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

April 27, 2022

Updated documentation for the Exposed Access Keys check

This check is now automatically refreshed for you. For more information, see Change log for Amazon Trusted Advisor checks.

April 25, 2022

Updated documentation for Trusted Advisor

The Amazon Direct Connect checks in the fault tolerance category are updated. For more information, see Change log for Amazon Trusted Advisor checks.

March 29, 2022

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

March 14, 2022

Added documentation for Trusted Advisor Priority

You can use Trusted Advisor Priority to view a list of prioritized recommendations from your technical account manager (TAM). For more information, see Getting started with Trusted Advisor Priority.

February 28, 2022

Updated documentation for using Amazon EventBridge for Trusted Advisor

You can create an EventBridge rule to monitor changes to your Trusted Advisor checks. For more information, see Monitoring Amazon Trusted Advisor check results with EventBridge.

February 21, 2022

New documentation for using Amazon EventBridge to monitor Amazon Web Services Support cases

You can create an EventBridge rule to monitor and receive notifications about your support cases. For more information, see Monitoring Amazon Web Services Support cases with EventBridge.

February 21, 2022

Updated documentation for AWSSupportServiceRolePolicy

Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see Amazon managed policy: AWSSupportServiceRolePolicy.

February 17, 2022

Added documentation for integrating with Amazon Security Hub

In the Trusted Advisor console, you can now view the findings for your Security Hub controls that are part of the Amazon Foundational Security Best Practices security standard. For more information, see Viewing Amazon Security Hub controls in the Amazon Trusted Advisor console.

January 18, 2022

Updated documentation

If you have an Enterprise On-Ramp Support plan, you have access to all Trusted Advisor checks and the Amazon Web Services Support API.

November 24, 2021

Updated documentation for Trusted Advisor

The check name for Amazon OpenSearch Service Reserved Instance Optimization was updated. For more information, see Change log for Amazon Trusted Advisor checks.

September 8, 2021

Updated documentation for Trusted Advisor checks

Added a reference topic for all Trusted Advisor checks. For more information, see Amazon Trusted Advisor check reference.

September 1, 2021

Updated documentation for Trusted Advisor managed policies

Updated documentation for the Trusted Advisor managed policies. For more information, see Amazon managed policies for Amazon Web Services Support and Amazon Trusted Advisor.

August 10, 2021

Updated documentation for Trusted Advisor

Updated documentation for the Trusted Advisor console. For more information, see Get started with Amazon Trusted Advisor.

July 16, 2021

Updated documentation for creating Amazon Web Services Support cases

Added documentation about how to create a related support case for cases that are permanently closed. For more information, see Reopening a closed case and Creating a related case.

June 8, 2021

Updated documentation for Trusted Advisor

Trusted Advisor added two new checks for Amazon Elastic Block Store (Amazon EBS) volume storage. For more information, see Change log for Amazon Trusted Advisor checks.

June 8, 2021

Updated documentation

The following topics are updated:

May 12, 2021

Earlier updates

Change Description Date
Updated documentation for Trusted Advisor Added documentation to filter, refresh, and download check results. For more information, see the following sections: March 16, 2021
Updated documentation about Amazon managed policies Added information about the AWSSupportServiceRolePolicy Amazon managed policy. For more information, see Using service-linked roles for Amazon Web Services Support. March 16, 2021
Added checks for Amazon Lambda Added four Amazon Trusted Advisor checks for Lambda in the Change log for Amazon Trusted Advisor. March 8, 2021
Updated service limit checks for Amazon Elastic Block Store Updated five Amazon Trusted Advisor checks for Amazon EBS in the Change log for Amazon Trusted Advisor. March 5, 2021
Updated documentation for CloudTrail logging CloudTrail supports logging for console actions when you change your Amazon Web Services Support plan. For more information, see Logging changes to your Amazon Web Services Support plan. February 9, 2021
Updated documentation for Trusted Advisor Updated the Get started with Trusted Advisor Recommendations topic. January 29, 2021
Updated documentation for Trusted Advisor reports Added a Troubleshooting section for using Trusted Advisor reports with other Amazon services. December 4, 2020
Added Amazon Trusted Advisor support for Amazon CloudTrail logging CloudTrail supports logging for a subset of Trusted Advisor console actions. For more information, see Logging Amazon Trusted Advisor console actions with Amazon CloudTrail. November 23, 2020
Added a change log topic View changes to Amazon Trusted Advisor checks and categories in the Change log for Amazon Trusted Advisor. November 18, 2020
Added support for organizational units You can now create reports for Trusted Advisor checks for organizational units (OUs). For more information, see Create organizational view reports. November 17, 2020
Updated the logging with Amazon CloudTrail topic Added an example log entry for a Trusted Advisor API operation. See Amazon Trusted Advisor information in CloudTrail logging. October 22, 2020
Added Amazon Web Services Support quotas Added information about the current quotas and restrictions for Amazon Web Services Support. See the Amazon Web Services Support endpoints and quotas in the Amazon Web Services General Reference. August 4, 2020
Organizational view for Amazon Trusted Advisor You can now create reports for Trusted Advisor checks for accounts that are part of Amazon Organizations. See Organizational view for Amazon Trusted Advisor. July 17, 2020
Security and Amazon Web Services Support Updated information about security considerations when using Amazon Web Services Support and Trusted Advisor. See Security in Amazon Web Services Support May 5, 2020
Security and Amazon Web Services Support Added information about security considerations when using Amazon Web Services Support. January 10, 2020
Using Trusted Advisor as a web service Added updated instructions to refresh Trusted Advisor data after getting list of Trusted Advisor checks. November 1, 2018
Using Service-linked roles Added new section. July 11, 2018
Getting Started: Troubleshooting Added troubleshooting links for Route 53 and Amazon Certificate Manager. September 1, 2017
Case Management Example: Creating a Case Added a note about the CC box for users who have the Basic support plan. August 1, 2017
Monitoring Trusted Advisor Check Results with CloudWatch Events Added new section. November 18, 2016
Case Management Updated the names of case severity levels. October 27, 2016
Logging Amazon Web Services Support Calls with Amazon CloudTrail Added new section. April 21, 2016
Getting Started: Troubleshooting Added more troubleshooting links. May 19, 2015
Getting Started: Troubleshooting Added more troubleshooting links. November 18, 2014
Getting Started: Case Management Updated to reflect Service Catalog in the Amazon Web Services Management Console. October 30, 2014
Programming the Life of an Amazon Web Services Support Case Added information about new API elements for adding attachments to cases and for omitting case communications when retrieving case history. July 16, 2014
Accessing Amazon Web Services Support Removed named support contacts as an access method. May 28, 2014
Getting Started Added the Getting Started section. December 13, 2013
Initial publication New Amazon Web Services Support service released. April 30, 2013